Privacy Policy for Insiza Concierge

Effective Date: 22 August 2025

  1. Introduction

Welcome to Insiza Concierge (“we,” “our,” or “us”). At Insiza Concierge, we deeply value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage with our services, or contact us.

  1. Information We Collect

a) Personal Information You Provide

  • Name, email address, phone number, company/organization name, role, and any additional contact or travel-related details you submit via our “Contact Us” form or when communicating with us.
  • Payment details and billing information, if you book a service or make a reservation through our platform or over email (note: provide only if applicable).

b) Automatically Collected Information

  • Technical and usage data like your IP address, browser type, device information, pages viewed, access times, and referral source—collected when you visit our website.

c) Third-Party Data

  • Aggregated or anonymized data from third-party analytics (e.g., Google Analytics) to help us improve our website and services.

  1. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, provide quotes, and deliver our concierge and travel services.
  • Process payments and manage billing (if applicable).
  • Enhance, personalize, and optimize the user experience on our website.
  • Communicate about service updates, promotional offerings, or news—where permitted by law.
  • Comply with legal obligations, including audit and tax requirements.
  • Analyse and improve our website’s performance and service delivery.

  1. Sharing Your Information

We only share your personal data under the following circumstances:

  • With trusted service providers (e.g., IT and hosting partners, analytics services, payment processors) who assist us in operating our site or delivering services—only to the extent necessary for their function and under confidentiality terms.
  • With business or legal advisors (e.g., lawyers or auditors) when required.
  • To comply with legal obligations, enforce our policies, or protect our rights, property, or safety—and that of our users.
  • In the event of a merger, acquisition, or sale of all or part of our business; rest assured, your privacy rights will be maintained under new ownership.

  1. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Recognize and remember you (e.g., saved preferences).
  • Maintain session information and improve site navigation.
  • Analyse how our website is used and to make enhancements.

You can adjust your browser settings to reject or delete cookies, though doing so might limit your access to some parts of the site.

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, correct, or delete your personal data.
  • Object to or request restriction of certain types of processing.
  • Receive your information in a portable format (where applicable).
  • Withdraw consent (where processing is based on your consent).
    To exercise these rights, please contact us at info@insizaconcierge.com. We will respond in alignment with applicable laws.

  1. Data Security

We implement technical, administrative, and organizational measures to safeguard your data from unauthorized access, use, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure. By using our site, you acknowledge and accept this inherent risk.

  1. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When data is no longer necessary, we will securely delete or anonymize it.

  1. International Transfers

If your data is transferred outside your jurisdiction (for example, to service providers in different countries), we’ll ensure it’s protected in accordance with this Privacy Policy and any mandatory legal frameworks.

  1. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we learn that a minor’s data has been inadvertently collected, we will promptly delete it.

  1. Policy Updates

This policy may be updated occasionally to reflect changes in our practices or legal requirements. We’ll post the revised version on our website with an updated “Effective Date.” Your continued use of our site constitutes acceptance of the updated policy.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Insiza Concierge
Email: info@insizaconcierge.com